View the latest status for Formaggio.
View the latest status for Canvas Big Box.
If you are inquiring about another game, the most likely reason you did not receive your game is that we still need your address and shipping payment on Pledge Manager. Sign into Pledge Manager using the email connected to your Kickstarter account to check if your survey is complete.
If the above doesn't answer your question, send an email to orderhelp@r2igames.com.
Use this form to request replacement parts.
In the notes, describe the part using simple rulebook terms and colors/materials (e.g. 1x red wood Cheese Token). No need to explain how it was lost or damaged.
If your game is still in fulfillment, parts will ship after your region's fulfillment is complete. Please allow up to 30 days for shipping. You'll get a confirmation once processed.Do not submit duplicate requests—they may cause delays.
Need more help? Visit the help page or reply to the confirmation email.
For Non-English Products: Contact the localization publisher. We only have English language parts.
If you purchased a game on our webstore that is still in shrinkwrap, it is eligible for return within 7 days of delivery.
When we receive the item, we will refund the original payment minus a $5 USD restocking fee.
You can get a full refund within 2 weeks after campaign end.
After 2 weeks, you can get a refund minus 10% for crowdfunding/processing fees.No refunds after we send shipping data to the fulfillment centers.
Continental US shipping is estimated at 3-5 business days.
Orders outside the USA have variable delivery times by country. We do not have a list of delivery times for each country.
Shipping timelines may change due to factors out of our control (holidays, etc.). Refunds will not be given for packages delivered outside the estimated delivery time.
If there's a problem with your delivery, send an email to orderhelp@r2igames.com.
STEP 1: Search your inbox and spam folder for emails from Allplay or BoardGameTables.
STEP 2: Go to the Pledge Manager and enter the email address associated with your Kickstarter account to have it re-sent.
STEP 3: If you still can't find the email, send an email to orderhelp@r2igames.com.
We are always looking for more playtesters! We do most of our playtesting online using Tabletop Simulator. Join our Discord Server to get in on the action.
We're looking for games that are easy to learn, play in under an hour, and have a unique physical component. If your game fits these criteria, send a brief (5 min or less) video of what happens on your turn to yourfriends@r2igames.com.
If you are a reviewer interested in creating content about our games, please complete our Reviewer Form and we will reach out to you if we have a copy available in your region and if we would like to move forward with having review content made.
Yes! Email mark@allplay.com with a list of what games you want along with your shipping address to receive a quote.
Send an email to Jeff & Andrew at yourfriends@r2igames.com.