FAQ

View the latest status for Fromage.

View the latest status for Canvas Big Box.

If you are inquiring about another game, the most likely reason you did not receive your game is that we still need your address and shipping payment on Pledge Manager. Sign into Pledge Manager using the email connected to your Kickstarter account to check if your survey is complete.

To request replacements parts, send a photo of the damaged component and your mailing address to help@allplay.com. Minor cosmetic issues may not warrant free replacement.

Box Damages: The factory does not supply us with extra boxes, so we are unable to send replacement boxes. However, if your box has significant damage, send a photo to roadtoinfamy@gmail.com and if we can find an interested board game reviewer in your area, we may be able to arrange having you send the damaged copy to the reviewer and sending you a new copy.

Canvas Art Card Damages: Make sure to peel off the protective plastic film from each card. In most cases, any scratches or peeling edges you may see are actually just the disposable film. The film loosens after shuffling the cards a few times, making it easier to remove. See page 1 of the Canvas rulebook for details.

For Non-English Products: Please contact the publisher associated with your game. We only have English language spare parts.

If you purchased a game on our webstore that is still in shrinkwrap, it is eligible for return within 7 days of delivery.

When we receive the item, we will refund the original payment minus a $5 USD restocking fee.

You can get a full refund within 2 weeks after campaign end.

No refunds after pledge manager is locked.

Fromage Backers: Log into Pledge Manager using the email associated with your Kickstarter account. Select the Fromage project. Then click "Next" to edit your survey.

Allplay Webstore Customers: Send your new address to help@allplay.com to see if it's possible to change it before your package is sent.

Continental US shipping is estimated at 3-5 business days.

Orders outside the USA have variable delivery times by country. We do not have a list of delivery times for each country.

Shipping timelines may change due to factors out of our control (such as encumbered couriers during the holidays). Refunds will not be given for packages delivered outside the estimated delivery time.

Go to Pledge Manager.

Click "Request New Invite."

Enter the email address linked to your Kickstarter account. If your Kickstarter account uses an Apple ID instead of a regular email address, you will not receive the email invitation. Email support@pledgemanager.com and they will be able to edit your Pledge Manager email address.

Wait 10 minutes, then check for the email.

If that doesn't work, submit a support request on the FAQ page.

We are always looking for more playtesters! We do most of our playtesting online using Tabletop Simulator. Join our Discord Server to get in on the action.

We're always willing to look at game submissions, but right now we are only considering games with a very unique physical component. Send your game idea to roadtoinfamy@gmail.com with a brief (~5 min) overview video.

If you are a reviewer interested in creating content about our games, please complete our Reviewer Form and we will reach out to you if we have a copy available in your region and if we would like to move forward with having review content made.

Yes! Email mark@allplay.com with a list of what games you want along with your shipping address to receive a quote.